Common Questions
Frequently Asked
Questions
Everything you need to know about Kaname — email sync, multi-mailbox, billing, AI, and more.
Frequently Asked
What is Kaname actually built to do?
Kaname is built to help founders never miss a lead across mailboxes. The inbox shell, auto-categorized threads, and AI assist all support that core outcome.
Where does my email live after I connect Gmail?
After you connect your Google account and sync, thread lists and search largely use on-device storage. Our backend handles OAuth, watches, push, AI orchestration, and billing—not long-term hosting of your mailbox.
Can I use more than one Google account?
Yes. You can connect multiple mailboxes from Settings where your plan allows. Limits are shown in-app.
How does billing work?
Subscriptions are sold through Apple or Google where available. Manage or cancel in your platform account settings. Kaname does not store your full card details on our servers.
Is my payment information secure?
Purchases are processed by Apple or Google according to their policies, with industry-standard encryption. We never ask you to email card numbers to our team.
What can the AI assistant do?
It supports local mail search, draft assistance, and scheduling-style prompts. AI is designed to stay bounded so you can review before sending.
Do you offer customer support?
Yes. Use the Contact page or in-app Settings → About & Support. Paid tiers may include faster response where we advertise it.